Privacy Policy

Last updated: April 8, 2026

Always Answering, a service operated by Fix IT Technologies ("we", "us", "our"), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our AI receptionist service.

1. Information We Collect

We collect information you provide during signup, including:

• Business name, address, and contact details
• Contact name, email address, and phone number
• Business hours, services offered, and FAQs
• Payment information (processed securely by Stripe)

We also collect information generated through the service:

• Call recordings and transcripts handled by our AI voice provider (Retell AI)
• Caller information gathered during calls (name, phone, reason for calling)
• SMS message logs
• Appointment and booking data

2. How We Use Your Information

• To configure and operate your AI receptionist
• To process payments and manage your subscription
• To send transactional communications (confirmations, setup instructions)
• To provide your owner dashboard and call analytics
• To improve our service quality

3. Information Sharing

We do not sell your personal information. We share data only with service providers necessary to operate the platform:

• Stripe — payment processing
• Twilio — phone numbers and SMS delivery
• Retell AI — AI voice agent hosting
• Resend — transactional email delivery

4. Data Security

We implement appropriate technical and organizational measures to protect your data, including encrypted connections (HTTPS/TLS), secure authentication tokens, and restricted database access.

5. Data Retention

We retain your account data, call logs, and SMS records for as long as your subscription is active. Upon cancellation, data is deleted within 30 days unless a longer period is required by law. You may request earlier deletion of your data by contacting us.

6. Your Rights

You may request access to, correction of, or deletion of your personal data at any time by emailing sales@alwaysanswering.com.

7. Cookies

Our website does not use tracking cookies. We use only essential session data to operate the dashboard.

8. Changes to This Policy

We may update this policy from time to time. Changes will be posted on this page with an updated revision date.

9. Contact Us

If you have questions about this Privacy Policy, contact us at:
Fix IT Technologies
Las Vegas, NV
sales@alwaysanswering.com